We offer a robust set of services that work in tandem to elevate your work. With solid foundations in design, web development, digital strategy and content, we can help fulfill your complex online needs.
The most effective websites embody mission, work, and people for online audiences. A strong strategy shows the design, technical, and workflow barriers to that ideal website, and how to overcome them.
What to Know
- We show how to organize and present your work online for a bigger audience response
- We clarify key audience segments and identify what matters to them
- The roadmaps we make show where to take small steps and your chances for more daring leaps
- Our strategy includes coaching and support through implementation
Often the problem with a website that feels wrong isn’t design or functionality, it’s the content. Without a clear guide it’s a struggle to create the words, images, and sounds that represent your work. Instead of aiming to just “create content,” a good strategy will be a team-wide playbook for effective expression.
What to Know
- A current content and workflow audit will show where things can improve
- Your guidebook shows how to profile your work for different audiences and engagement modes
- When needed, we develop custom features to handle special content
- Help is close at hand with additional coaching and support for new situations
Websites used to be like brochures, but now they’re the central point of contact for almost everyone in your audience. The quality of that experience shapes how they see you and your work, so it’s crucial to make the most of that moment.
What to Know
- Our sites are recognized for for their beauty, speed, and ease of use
- We build for durability: our sites average 8 years and longer before needing replacement or big updates
- WordPress & Craft CMS, Rails applications, and 3rd party integrations are all in our wheelhouse
- Every site we make is mobile compatible and 100% compliant with WCAG accessibility standards
There’s something in the air: donor behaviour has shifted along with everything else, and the traditional playbook isn’t working. Are you feeling it, too? With a refreshed framework for engagement and messaging, we can get charitable donations back to growth.
What to Know
- We bring new, experience-informed perspectives on donor mindsets and changing practices
- Our custom online campaign experiences and donation forms boost giving and integrate with your CRM
- You’re not alone: we lift your donor content up with additional design and copywriting support
Online ticketing platforms can fulfill many box office needs but don’t always fit perfectly into your website. With technical mastery and a designer’s taste we customize ticketing platforms for a truly user-friendly patron experience. Whether you’re transitioning to a new platform or want to improve your existing system, we go beyond surface appearance to achieve a detail-oriented, seamless fit that you didn’t know was possible.
What to Know
- We customize appearance, ticketing terms, order of elements and more
- Add special features like list building, custom carts, and one-click ordering for multiple shows
- Round out rough edges with best in class usability and accessibility improvements
- Beyond Spektrix, we’re able to make significant improvements to most ticketing platform integrations
Website accessibility is more than fixing barriers in design and code. It’s a shift in mindset and a way of working that makes your website easier for everyone to use, no matter their ability.
What to Know
- Our audits and remediation are performed by specially-trained team members
- No tradeoffs: when done right, accessibility and design work together
- We test thoroughly by involving people with lived experience
- You’re supported with training and followup so your website remains accessible
Clients often say audiences don’t understand them, and we usually find the problem is the words — the wrong words, too many words, and words that just don’t connect. But the words matter most because they directly connect people with why your work matters.
What to Know
- People don’t read (much): we tailor copy for short attention spans.
- Our writing is UX and accessibility-informed
- Communication matters at every level: we provide instructional text and micro-copy for user interfaces
UX design is the art of taking care of people online. Every visit to a well-crafted website is one less moment of frustration, and that’s something we owe to the people we serve.
What to Know
- Interactive design leadership with 20+ years of experience
- Holistic understanding of your goals, audience, peers, and competitors
- Practical improvement roadmaps for navigation and every function of your website
- Creative ways to bridge online and in-person experiences for smooth customer journeys
Get in Touch
One or more of those services might be exactly what you have in mind. But sometimes it’s not clear where to start but you know you want some kind of help with communicating online. Both are reason enough to set up a friendly, straightforward conversation about how we can help.
Finding out what’s possible is as easy as an email. Say hello and what’s on your mind, and we can talk.